about tiket sustem

hello ecu-company team
can you made tiket system wen send file and back me file from support to not close tiket becose
now solution not work and i cant comunicate with support
will be beter to put buton like close tiket wen solve problem i aslo thing will be helpful for customer and support team

Hello nikolay!
When you open a ticket, all the data is inside the ticket and you can download the file from it at any time. The ticket is available permanently, except if there is no activity in the ticket for more than 12 hours, the ticket is closed automatically. The information remains in it for the client is constant and available for download. Thank you.